Refund policy
Refund Policy
Effective Date: July 18, 2026
Welcome to DYFQ®. We appreciate your support of our brand and mission. We strive to provide high-quality products and an exceptional customer experience.
Returns and Exchanges
We accept returns and exchanges for eligible items within thirty (30) days of delivery.
To qualify for a return or exchange, items must:
- Be unused, unworn, and unwashed.
- Be in their original condition and packaging.
- Include proof of purchase.
We reserve the right to deny returns that do not meet these requirements.
Non-Returnable Items
The following items are non-refundable unless they arrive damaged or defective:
- Digital products, downloads, and online courses.
- Gift cards.
- Personalized or custom-made items.
- Clearance or final-sale merchandise.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within seven (7) days of delivery at support@dyfqofficial.com with:
- Your order number.
- A description of the issue.
- Photographs of the product and packaging.
We will work to resolve the issue as quickly as possible.
Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original method of payment within five to ten business days, depending on your financial institution.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.
